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Frequently Asked Questions
Tracking says "Shipping Label Created, USPS Awaiting Item"
Sometimes this status is shown for a few days after USPS picks up a package from our warehouse. This is normal and your order is on its way. Your tracking information will update when the item reaches the next USPS location.
When will my tracking information be updated?
It usually takes 1-2 business days after your order for the correct tracking information to be displayed (Monday to Friday, excluding federal holidays).
How long does shipping usually take?
United States: 3-5 business days from your order to your door.
International: On average, 6-18 business days. At certain points, your tracking information might not update for 1-2 weeks at a time. This is normal. Your package needs to clear customs in the US and your country. We recommend using this website to track orders: https://parcelsapp.com/
For more information about tracking your order, visit https://vb.health/tracking/